Privacy Policy

At SailServiceNow, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website and services.

1. Information We Collect

We may collect personal information including your name, email address, phone number, mailing address, payment information, travel preferences, IP address, and browser details.

2. How We Collect Information

Information is collected when you:

• Make a booking or inquiry
• Subscribe to our newsletter
• Contact our support team
• Browse or interact with our website

3. How We Use Your Information

We use your information to:

• Process cruise bookings and payments
• Send booking confirmations and updates
• Provide customer service
• Improve website functionality and services
• Send promotional offers (with your consent)

4. Legal Basis for Processing

We process your data based on your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Trusted cruise line partners
• Payment processors
• Third-party service providers for website functionality
• Law enforcement if required by law

6. Cookies & Tracking

We use cookies and tracking technologies to enhance user experience, personalize content, and analyze website traffic. You can manage cookie preferences in your browser settings.

7. Email Marketing

You may choose to subscribe to our newsletter. You can opt out of marketing emails at any time by following the unsubscribe link.

8. Data Security

We implement security measures such as encryption, firewalls, and secure servers to protect your personal information.

9. Data Retention

We retain personal information as long as necessary to provide services and comply with legal obligations. Data no longer required will be securely deleted.

10. International Transfers

As we work with international partners, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place.

11. Your Rights

You have the right to access, correct, update, or request deletion of your personal information. Please contact us to exercise these rights.

12. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us through the contact details provided on our website.