Service Fee
SailServiceNow is dedicated to offering reliable cruise booking services at competitive rates. To maintain quality support and platform functionality, a service fee may apply to certain bookings. Please review the details below.
1. What Is a Service Fee?
A service fee is a small charge applied to cover administrative, processing, and technology costs involved in managing cruise reservations on SailServiceNow.
2. When Is It Charged?
The service fee will be displayed clearly at checkout before finalizing your booking. It applies per reservation, not per traveler.
3. What Does It Cover?
- Processing and securing your reservation
- Access to our platform and booking tools
- Customer service and support before, during, and after booking
- System maintenance and technology improvements
4. Non-Refundable Policy
The service fee is non-refundable once your booking has been confirmed, even in cases of later cancellation, unless otherwise stated.
5. Exemptions
In some cases (for promotional offers, loyalty members, or corporate accounts), the service fee may be waived. This will be communicated at the time of booking if applicable.
6. Amount of Service Fee
The standard service fee typically ranges between $25 and $50 USD per booking, depending on the cruise line and itinerary.
7. Changes or Modifications
In the event of post-booking modifications, additional service fees may apply. These will be disclosed to you before processing any changes.
8. Transparency
SailServiceNow is committed to clear and honest pricing. No hidden fees will ever be added after you complete your booking.
9. Policy Updates
We reserve the right to adjust the service fee as needed. The most current fee structure will always be displayed during the booking process.
